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Frequently Asked Questions

What if my questions are not answered here?

What are the locations and phone numbers of your Outreach Centers?

What is the location and phone number of your Resale Store?

What are the locations and phone numbers of your BIPP offices?

What are your hours of operation?

What does your organization do?

What services do you provide?

How much do your services cost?

What impact does your organization have on members of the community?

Do I have to live in Plano or Garland to receive your services?

What are the requirements for receiving client services?

How do I access your services?

Do you offer services in Spanish?

What is Domestic Abuse?

I have a friend or family member who I think is being abused.  How can I help?

How do I request a speaker to come out and educate my school, organization, business or community group?

What volunteer opportunities are available?

How do I donate or contribute funds?

If I were to donate funds, how would my money be used?

What is your organization’s Privacy Policy?

 

Q: What if my questions are not answered here?

A: If you have questions that are not answered below, please call our Outreach Center at (972) 422-2911.  We are happy to help you with any questions you may have.

 

Q: What are the locations and phone number of your Outreach Centers?

A: We have locations in Plano and Garland.

The Plano Outreach Center is located at:

860 F Ave. Suite 100
Plano, TX 75074

The Garland Outreach Center is located at:

218 N. 10th St.
Garland, TX 75040

The phone number for both locations is: (972) 422-2911.

 

Q: What is the location and phone number of your Resale Store?

A: Our Resale Store is located at:

2129 W Parker Rd. Suite 300
Plano, TX 75023

Phone: (972) 769-0610

 

Q: What are the locations and phone numbers of your BIPP offices?

A: We have BIPP offices in Collin and Dallas Counties.

Dallas County BIPP Office:

808 W. Ave. A

Garland, TX 75040

 Phone: (972) 422-2911 ext. 605

Collin County BIPP Office:

860 F Ave. Ste. 102
Plano, TX 75074 

Phone: (972) 422-2911 ext. 121

 

Q: What are your hours of operation?

A: Our Outreach Centers in Plano and Garland have different hours of operation than our Resale Store in Plano.

Both of our Outreach Centers have the following hours of operation:

Administration: Monday – Friday: 8:00 am – 5:00 pm

(Project Hope, Groups and Counseling services are available Monday – Friday after 5:00pm.)

Saturday – Sunday: Closed

Our Resale Store has the following hours of operation:

Monday – Saturday: 10:00 am – 6:00 pm

Sunday: 12:00 pm – 6:00 pm

Our Resale Store accepts donations during the following hours:

Monday – Saturday: 10:00 am – 5:00 pm

No donations are accepted on Sundays.

 

Q: What does your organization do?

A: Hope’s Door New Beginning Center (HDNBC) is a not-for-profit community organization serving North Texas with locations in Plano and Garland.  We provide free trauma-informed services to individuals and families affected by domestic abuse, dating abuse or family violence.  We offer free educational programs that enhance the community’s capacity to recognize and respond to abuse.  We also provide fee-based programs to help individuals who have exhibited controlling or abusive behaviors in the past achieve healthy and non-violent conflict resolution skills.

 

Q: What services do you provide?

A: We provide the following services:

For Survivors

For Community Groups, Schools and Organizations

For Offenders

Learn more about the services we provide on our Get Help page.

 

Q: How much do your services cost?

A: All of our victim-related services and community educational services are free of charge.

We have only 2 fee-based programs: Project Hope ($15) and BIPP ($50 orientation fee, $30 per class).

 

Q: What impact does your organization have on members of the community?

A: Last year, Hope’s Door New Beginning Center:

  • Answered 5855 hotline calls.
  • Sheltered 573 adults and children.
  • Counseled 1,499 adults and 963 children.
  • Assisted 589 survivors through the legal process.
  • Provided 167 families with transitional housing.
  • Educated 31,653 community members.
  • Provided 546 clients with BIPP services.

 

Q: Do I have to live in Plano or Garland to receive your services?

A: No.  We accept clients from anywhere in the United States.

 

Q: What are the requirements for receiving client services?

A: Our client services are open to anyone affected by domestic abuse, dating abuse or family violence

 

Q: How do I access your services?

A: Our services can be accessed by calling our 24-hour Hotline at any time at (972) 276-0057 or you may call our offices during regular business hours at (972) 422-2911.

If you are in immediate danger, call 911.

 

Q: Do you offer services in Spanish?

A: Yes.  All services are offered in Spanish as well as English, including our 24-hour Hotline at (972) 276-0057.

 

Q: What is Domestic Abuse?

A: Domestic abuse (also known as spousal abuse, domestic abuse, family violence and domestic violence) is a pattern of controlling and abusive behaviors by one or both individuals in an intimate relationship.  These individuals may be married, dating, family members, friends, roommates, lovers or ex-partners who have divorced, separated or broken up.

Abusive behaviors may take many forms, including physical aggression, threats of violence, coercion, verbal abuse, sexual abuse, emotional abuse, controlling or domineering behavior, intimidation, stalking, and economic deprivation.

The principal aim of the abusive behavior is to gain and maintain power and control over another individual.

Please visit our Learn About Abuse page to learn more about domestic abuse, red flags in your own relationship, warning signs in others’ relationships and ways to help someone who may be a victim of abuse.

 

Q: I have a friend or family member who I think is being abused.  How can I help?

A: It’s hard to know what to do when you think a friend or loved one is being abused. Our website provides some information and suggestions on how to help someone who is affected by intimate partner or family violence.

Please visit our If You Suspect Abuse page to learn more about how to determine if abuse is occurring and what you can do about it.

 

Q: How do I request a speaker to come out and educate my school, organization, business or community group?

A: Please visit our Get Educated page to learn more about our Community Educators and the Education and Outreach Programs we offer.  You may also submit a Request an Educator Form or call (972) 422-2911 ext. 254 and ask to speak to our Community Education Program Manager.

 

Q: What volunteer opportunities are available?

A: We’re always on the lookout for individuals and groups who want to volunteer.  Last year, we had over 21,000 hours of volunteer service provided to us by 826 volunteers from the community.  We have multiple volunteer opportunities available to individuals, groups and community partners.

Volunteer opportunities at our Outreach Centers in Plano and Garland include:

  • Providing childcare for children of survivors while they attend therapy
  • Providing administrative support
  • Making follow-up phone calls to clients
  • Assisting with special events
  • Organizing donations

Volunteer opportunities at our Shelters include:

  • Answering the 24-hour crisis line
  • Running errands
  • Providing food
  • Grocery shopping
  • Administrative support

Volunteer opportunities at our Resale Store in Plano include:

  • Assisting customers
  • Working at the register
  • Organizing and sorting donations
  • Maintaining the store appearance

Volunteer opportunities in the Community Education Department include:

  • Assisting with special events
  • Hosting information tables at resource fairs

For more information on becoming a volunteer, please visit our Volunteer page or call (972) 422-2911 and ask to speak to our Volunteer Program Manager.

 

Q: How do I donate or contribute funds?

A: Community members may contribute funds directly on our Donate page.  To learn more about donating funds or fundraising events, please call (972) 422-2911 and ask to speak to our Director of Development.

Hope’s Door New Beginning Center also works closely with corporate and church groups to hold cash and donation drives that support client services. These groups also provide large scale volunteer events.  To learn more about donating food or items for our clients, please call (972) 422-2911 and ask to speak to our Volunteer Program Manager. 

Our Resale Store in Plano also takes donations of gently-used items such as clothing, shoes, furniture and other household items.  To learn more about donating items to our Resale Store, please call the store directly at (972) 769-0610 or visit our Resale Store page.

 

Q: If I were to donate funds, how would my money be used?

A: We have a responsibility to our community and our donors and work hard to ensure long-term sustainability of the organization. We make our IRS Form 990 available for review, as required by law.  Over 83% of every dollar donated goes directly to programs and services.  For more specific information about your donation, please call (972) 422-2911 and ask to speak to our Director of Development.

You may donate funds directly on our Donate page.

View our Form 990.

View the FADV Narrative.

 

Q: What is your organization’s Privacy Policy?

A: Hope’s Door New Beginning Center takes our privacy policy seriously.  Our organization maintains confidential information to ensure the safety of: victims; victims’ families; volunteers; employees; donors; and others related to the program.  We do not sell or otherwise disclose information about our clients, volunteers, or supporters outside of our immediate organization.  This policy has no exceptions.  We do not sell or exchange your information with any other organizations, public, private or nonprofit.

Visit our Privacy Policy page to learn more.

 

 

 

 

 

 

 

 

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