If you need help, please know that you are not alone, and that help is available.
Please call our free and confidential Hotline and speak with an advocate now.
24-Hour Hotline: 972-276-0057
How to Access Services
If you are seeking to access any of our free trauma-informed services, please call our 24-Hour Help Hotline and speak to an advocate. Our trained advocates will assist callers in determining which services are appropriate and whether they are eligible for our Shelter Program.
Frequently Asked Questions
If a Caller Needs Immediate Shelter
If a caller does qualify for our Shelter Program, our advocates advise them on ways they can meet an advocate at a safe, pre-determined location. Once our advocates meet the caller, assistance is provided to get the caller to the shelter location safely where they will begin the intake procedure.
In the event that a caller does not qualify for our Shelter Program but needs safe shelter, our advocates will refer them to one of our partner agencies where they may receive services.
If a Caller Does Not Need Shelter
If a caller already has a safe place to stay and wishes to receive services other than our Shelter Program, our advocates will connect them with the appropriate program manager to begin an intake online.
If a Caller Identifies as Male and Needs Shelter
If a caller identifies as male and qualifies for our Shelter Program, our advocates will arrange safe shelter in a nearby hotel for him and his children.

We proudly serve all community members regardless of gender, age, sexual orientation, ethnicity, income, religious affiliation or culture.
Plano Outreach Center
860 F Ave. Suite 100
Plano, TX 75074
Phone: (972) 422-2911
Fax: (972) 423-4154
Hours of operation
Monday – Friday: 9:00 am to 5:00 pm
Saturday – Sunday: Closed
Garland Outreach Center
218 N. 10th St.
Garland, TX 75040
Phone: (972) 422-2911
Fax: (469) 910-8489
Hours of operation
Monday – Friday: 9:00 am to 5:00 pm
Saturday – Sunday: Closed
Resale Store
2129 W. Parker Rd. Suite 300
Plano, TX 75023
Phone: (972) 769-0610
Hours of operation
Monday – Saturday: 12:00 pm to 6:00 pm
Sunday: Closed